Wednesday, December 06, 2006

For Christmas morning, How to Contact iTunes Customer Service

Slate's Tim Noah has, yet again, discovered the customer service number for iTunes. It's not the easiest thing to do, but if you might reach an actual person, if you follow his instructions:

1. Telephone the following number: 800-275-2273. This is the Apple Care Service and Support Line.
2. When you hear the recorded greeting, enter 70. The recording will very likely reject that entry at first. If so, try again.
3. When you're prompted to say the product that you need tech support for, say "iTunes."
4. When you're prompted to say what type of computer you're using, say "a Windows machine" or "Macintosh."
5. When you're prompted to say whether you're calling on behalf of a school, answer "yes" or "no."
6. This will get you a live person. Please note: You will need to state the serial number of your iPod before you can proceed.


Link.

If you're feeling less than patient, you can also go here and hunt for the answer on your own.

No comments: